Tourism & Travel: Focus Canada
A Guide to Canada’s Tourism
Industry and its Careers
274 pages
7th Edition (Revised) (December 2008)
Price: $45.00
Chapters:
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Canada’s Tourism Industry
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The Creation of Markets
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Who Manages Service?
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The Airlines
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Rail, Auto, Bus, Cruise
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Accommodations
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Food & Beverage
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The Meeting Business/Events
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The Tour Operator
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The Travel Agent
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Working in Tourism
View the Table of Contents »
COURSE PACKAGE 101 (Updated January 2009)
INTRODUCTION TO TOURISM
A 36-HOUR COURSE
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- INSTRUCTIONAL GUIDE
- Course Outline
- Assignments
- Lesson plans and notes
- Visual aids (for presentations)
- Experiential learning activities
- Review question answers
- Test banks
- COURSE-ON-DISK (on CD)
- The Course Outline
- Detailed lesson plans and notes
- Assignments and handouts
- Tests
- POWERPOINT PRESENTATION
- TEXTBOOK
PRICES:
Course package 101 (1,2,3,4 above)
$170.00+$10.20GST+$9.80 shipping = $190.00
Course package 101 (1,2,3 above)
$150.00+$6.43 GST+$13.57 shipping = $170.00
Text
$45.00+$2.70GST+$7.30 shipping = $55.00
Approved as a learning resource by BCSTEG (Secondary Tourism Educators' Group of BC) and the Learning Resources Centre, Alberta.
COURSE PACKAGE 102
TEACHING GUEST SERVICE SKILLS
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70-page Instructional Guide
Service skills are what employers are looking for. Give your students an advantage when they look for a tourism service job. Guests today expect flawless service and this requires in depth training and skills practice.
This highly experiential course includes real-life host-guest interactions and situations. Using role-play scenario sheets, students practice their skills and then receive verbal and written feedback.
Modules:
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Managing Guest Service
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Basic Skills Development
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Handling Guest Concerns
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Handling Angry Guests
Module 1 can be used with Chapter 3: Who Manages Service? in the textbook Tourism & Travel: Focus Canada, 7th edition.
Price:
$50.00 + $3.50 +$6.50 shipping = $60.00
PLACE AN ORDER:
Send purchase order or enquiry to:
Getaway Publications Inc.
Email: vtimmons@island.net
Telephone and FAX: (250) 335 - 1828
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